Terms & Conditions when Booking with Iceland Private Tours
All bookings must be made through one of the website´s secure booking forms.
Payment can be made by credit card in ISK (Icelandic Krona) or by bank transfer in EUR, USD or GBP. The exchange rate between ISK and other currencies is set by the Central Bank of Iceland and we will use the rate as it is on the day of booking.
Day tours: Full payment shall be made upon booking.
Package tours: 25% deposit is required upon booking and the balance no later than no less than 3 weeks prior to tour start.
Car rental & Self-Drive: 25% deposit is required upon booking and the balance no later than no less than 3 weeks prior to rental start.
Cancellation & Changes
Our cancellation policy follows the industry standard and the standard set by Icelandic Travel Industry Association. You may cancel your booked arrangements at any time. You must give us written notice by email signed by the person who made the original booking.
If a confirmed package tour is changed less than a week prior to the start of the tour, a last minute change fee of ISK 7000 will be charged.
Please Note: Refunds use the same method as the original payment. If you paid by credit card, the refund will be to the same credit card. If you paid by bank transfer, the refund will be by bank transfer in the same currency. The bank´s or credit card company´s service charge is deducted from the refund. This applies both to day tours and package tours.
Cancellation of day tours:
For cancellation of day tours the following applies:
More than 7 days prior to the tour: Full refund
4-6 days prior to departure: 50% refund
2-3 days prior to departure: 25% refund
1 day prior and no-shows: No refund
Cancellation of package tours:
Package tours are multi-day tours, either in a rental car or with a guide in a Super-Jeep. Refunds are determined by the time a written cancellation was received by Iceland Private Tours (office hours Monday - Friday, 9 AM - 5 PM)
More than 42 days prior to the tour: Full refund
28 - 42 days prior to departure: 75% refund of full package
14 - 27 days prior to departure: 50% refund of full package
5-13 days prior to departure: 25% refund of full package
4 days prior or less and no-shows: No refund
For your and our safety, Iceland Private Tours reserves the right to adjust or change tours according to weather and snow conditions.
If we cancel a tour due to bad weather or unsafe conditions, we will refund the cost of the tour 100%.
Refunds & Exchange Rates
Payment with a credit card in ISK is refunded the same way. Fluctuations in exchange rates are beyond our control so the amount in your currency might differ. If you pay by bank transfer in another currency than ISK we will refund in by the same method in the same currency.
Iceland Private Tours is an Icelandic tour operator, authorized by the Iceland Tourist Board. Should any disagreement arise, this will be settled in Iceland, according to Icelandic law.
Self-Drive, Car rental Terms and Conditions:
We are agents for Hertz, Avis and Budget so the rental car terms & conditions follow the standard terms of these car rentals. Below is a copy of the terms by Hertz.
• The driver must present a valid driver's license held for minimum of one year at the time of rental.
• The minimum age for rentals in Iceland is 20 years for passenger car. For 4WD and minibuses the minimum age is 23 years.
• Reservations are made by car category only. We cannot guarantee a specific car model.
• Please ensure that you carry all booking references and Hertz reservations confirmation number with you. This avoids confusion and delay at the time of rental.
• A credit card in the main driver's name is required for booking and renting a vehicle. However you may opt to pay by other means at termination of rental, subject to specific terms and conditions being met. Acceptable credit cards are: H.C.C. Diners, American Express, MasterCard, and VISA.
• Hertz vehicles are rented with a full tank of petrol and therefore you are required to return your car with full tank. A fuel and service charge will apply unless the car is returned with the same amount of fuel as when rented.
Age Restrictions and Exceptions:
The minimum age for rentals in Iceland is 20 years for vehicle groups Economy, Compact, Compact Wagon, Intermediate 2 and 4 doors and Intermediate Wagon. For all other vehicle groups the minimum age is 23 years.
Methods of Payment:
A credit card in the main driver's name is required for booking and renting the vehicle, however you may opt to pay by other means at termination of rental, subject to specific terms and conditions being met.
Acceptable credit cards are: H.C.C., American Express, MasterCard, and Visa.
At the time of rental, an authorization is obtained on your credit card based on the estimated rental charges. There must be sufficient credit on your card to cover all charges.
All online reservations will be charged as soon as the reservation is confirmed.
Hertz 2wd vehicles are not allowed to be driven on roads marked F on official maps and KJÖLUR, road nr. 35. and KALDIDALUR nr. 550.
Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI), if accepted, shall be deemed null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of reparation of the damaged vehicle. For further information please contact Reservation Center.
Airport Service Charge:
Airport Service Charge will apply to all rentals with pick-up at Keflavik International airport.
One way rentals are those whereby the customer starts the rental in one location and returns the vehicle to another. Availability is based on the location restrictions and the vehicle type being taken one-way. Please find one-way fees prices enclosed. For pick up in the country and drop off in Keflavik or Reykjavik the drop off amount to be paid is the same as drop off fee at pick up location.
All rates are subject to a Government tax (VAT) at the rate of 25.5% which is included in all our rates.
Free Shuttle Service:
Hertz offer a shuttle service to major hotels and guesthouses in Reykjavik, cars are not delivered at hotels. Please note that the shuttle will only take one driver per car and no luggage.
Dropping off the car:
Cars are not to be dropped off at hotels, they have to be returned to the rental location according to the agreement. If failed to do so Hertz will charge for the pick-up and gasoline.
Hertz opening hours:
Down town offices Mon-Sun. 08:00 -18:00. Airport offices meets all reservations. Car must be returned back during office hours.
Reservation that is cancelled more than:
16 days before - no charge
15-8 days before - 40% of total reservation value
7-2 days before - 50% of total reservation value
1 day before - 80% of total reservation value
The vehicles shown in pricelists are examples. Specific models within a car class may vary in availability and features, such as passenger seating, luggage capacity, and mileage.